Case Study: Locals 8 Restaurant Group achieves 36% increase in covers with Lightspeed Restaurant (U-Series)

How a 12-Location Restaurant Group Used Data from Upserve to Increase Covers by 36%

Locals 8 Restaurant Group, a 12-location full-service operator in Connecticut, needed a way to better manage and train staff, grow top-line sales, and create consistent, repeatable menus across different markets. They turned to Upserve and its Restaurant Management Software/Upserve platform to capture performance data, track guest behavior, and give managers a live feed of operations.

Working with Upserve, Locals 8 implemented data-driven programs—like the “Upserve Olympics”—and used Upserve’s Server Performance, Menu Intelligence and Live mobile tools to coach servers on turn times and check averages and to standardize winning menu items. The Upserve-powered approach produced measurable gains: a 14% increase in sales, a 36% increase in covers, a 31% jump in guest check average, faster table turns and improved repeat-guest tracking.

Locals 8 Restaurant Group

Matt Cormier

Director of Operations