Case Study: Bitter And Twisted achieves reliable, easy table-side service with Upserve POS

Bitter And Twisted Relies on Upserve POS For Every Shift

Bitter and Twisted, a cocktail parlour, needed a reliable and responsive point of sale (POS) system that would function without issues, especially during internet outages. The owner, Ross Simon, required a system that was easy to maintain and use, allowing his staff to focus on service rather than dealing with technical difficulties.

Upserve provided its iPad-based POS system, which features a built-in Offline Mode to ensure uninterrupted service when the internet is down. The Upserve POS was intuitive and easy for staff to learn, minimizing training time and enabling servers to perform tableside ordering. This improved the overall customer experience by allowing staff to concentrate more on guest service, and the restaurant has relied on the dependable Upserve system for nearly three years.

Bitter And Twisted

Ross Simon

Owner