Case Study: Salesforce achieves faster production debugging with Lightrun

Streamlining Production Debugging with Lightrun A Game-Changer for Our Marketing Cloud Intelligence Team

Salesforce's Marketing Cloud Intelligence engineering team faced a significant challenge when a "stack overflow" exception with a truncated stack trace appeared in production. This type of bug is notoriously difficult to pinpoint, and with a limited deployment schedule, the team needed a more efficient solution than the traditional, time-consuming process of adding log statements and redeploying code.

The team implemented Lightrun, a production debugging platform that allowed them to insert logs and use Snapshots to inspect variable states directly in their live environment without requiring a new deployment. With Lightrun, they identified the exact location and root cause of the exception in just a few hours. This solution saved the team what would have otherwise been days or even weeks of investigation time, maintaining their agile development pace and operational efficiency.

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