Case Study: SEEK increases social preference 18% with Lexer

SEEK increases social preference 18% with Lexer

SEEK, a global leader in online employment marketplaces, faced the challenge of managing high volumes of customer interactions and content across its numerous social media profiles and brands. To provide more personalized support and efficient content management, SEEK partnered with the vendor Lexer to utilize their Engage and Outbox products.

By implementing Lexer's solutions, SEEK's team could access full conversation history to tailor one-to-one advice, efficiently manage a large content calendar, and build stronger customer relationships. This approach yielded significant measurable impacts, including making those aware of SEEK's social channels 18% more likely to come to the brand first when job searching and 25% more likely to view SEEK as a career partner that provides advice and support.

SEEK