Case Study: a large bank exceeds all service KPIs with Lexer

Large Bank cuts customer service transition to 72 hours with Lexer

The customer, a large bank, needed to rapidly replace its incumbent customer service provider to improve its digital customer care. The vendor, Lexer, implemented its customer data platform to address this challenge and enable world-class customer service.

Lexer deployed a fully integrated customer intelligence platform and trained 60 team members across four offices in just 14 days. The transition was completed within 72 hours of the initial meeting. As a result, the bank exceeded all its KPIs, achieved the fastest social media response times in its category, and realized an estimated cost saving of 50% from switching providers.