Case Study: Large Australian Bank achieves rapid 14-day onboarding and enterprise-wide data integration with Lexer

Digital Customer Service at a Large Bank Exceeds All KPIS

Large Bank, a multi-billion dollar banking and financial services group with over 13 million customers, engaged Lexer to rapidly onboard and operationalize a customer data platform. Facing a large-scale, cross-department integration and an ASAP deadline, Large Bank needed to scope priorities, ingest customer and social data, and bring teams across offices up to speed to drive a data-first operating culture using Lexer’s platform.

Lexer implemented Lexer Engage and completed full onboarding in 14 days, scoping business priorities, integrating all social profiles, developing variable lists, customising dashboards with workflows, notifications and Command screens, and training 60+ team members across 4 offices in 3 cities. The rapid deployment delivered integrated data and tools across Product, Communications and Fraud teams, established a data-first operating approach, and positioned Large Bank for follow-on projects—demonstrating Lexer’s ability to deliver measurable scale and speed.