Case Study: Medallia achieves 2x recruiting productivity and 43% more sourced hires with Lever

Medallia - Customer Case Study

Medallia, a leading customer experience management company with more than 1,250 employees, faced fragmented recruiting despite a strong ATS: teams used different tools and manual processes for sourcing, scheduling and offers, which caused miscommunication, inefficiency and a weakened candidate experience.

By implementing Lever—centralized workflows, Lever Nurture, Gmail sync and a Chrome extension—Medallia automated outreach, standardized interview templates and improved cross-team collaboration. The changes doubled coordinator productivity and halved scheduling time, increased sourced hires by 43%, produced eight hires through Lever Nurture, and delivered the highest candidate NPS in Medallia’s history.

Medallia

Molly Stark

Head of Talent Acquisition Programs & Operations