Case Study: Globalfaces Direct achieves higher donation conversion and 100% QA coverage with Level AI

Globalfaces Unleashes Next Level AI to Revolutionize Global Charitable Fundraising

Globalfaces Direct, a company providing face-to-face fundraising services for nonprofits, faced significant challenges in auditing its donor verification calls. They manually reviewed only a small percentage of interactions, lacking visibility into trends and coachable moments, which limited their ability to improve a 45% conversion rate. Seeking a scalable solution to gain full visibility and ensure compliance, they turned to Level AI's contact center intelligence platform.

By implementing Level AI, Globalfaces can now automatically evaluate 100% of its verification calls. The solution identifies coachable moments in real-time, flags compliance issues, and enables rapid intervention. As a result, Level AI helped Globalfaces dramatically increase its verification call conversion rate to 75%, cut its QA team from six to three auditors through role repurposing, and ensured robust regulatory compliance.

Globalfaces Direct

Nabila Tisha

SVP of Sales & Operations