Case Study: Workato improves employee engagement and feedback with Leapsome

How Workato is working with Leapsome to reshape engagement processes and support employees through a challenging climate

Workato, the enterprise automation platform based in Mountain View, was looking for a better way to collect honest employee feedback as the company grew rapidly. Their previous survey tool lacked the customization they needed, and they wanted anonymous feedback, flexible survey questions and timing, and a partner with strong, responsive support. Workato chose Leapsome’s Surveys product to help them gather employee sentiment and keep every employee’s voice heard.

With Leapsome, Workato ran culture and pulse surveys, used anonymous comments and a suggestion box, and even connected survey insights with performance data for more context. Leapsome also supported a custom HRIS integration via API and responded to feature requests, helping Workato build a more tailored engagement process. The result was stronger participation, clearer insight into team sentiment during organizational changes, and actionable feedback that led Workato to slow down its HR transformation timeline and plan future use of Leapsome Reviews and Goals.

Workato

Jessie Martin

Sr. Manager, TA Programs and People Experience