Case Study: TicketSwap streamlines HR processes and boosts employee insights with Leapsome

How TicketSwap replaced manual HR work with scalable people processes using Leapsome

TicketSwap, the Amsterdam-based ticket marketplace, needed a better way to manage people processes as it expanded internationally. The company was relying on a complicated performance review system and Google Forms plus Excel for engagement surveys, which made HR work manual, slow, and hard to scale. Using Leapsome’s engagement surveys and performance reviews, the People & Culture team wanted a more professional, user-friendly way to collect feedback and get clearer insights.

Leapsome centralized surveys, reviews, and goal-setting in one platform, saving the People team hours each quarter and giving managers direct access to employee data. This helped TicketSwap speed up feedback cycles, connect engagement with performance, and track progress against OKRs more effectively. Measurable gains included improving professional growth engagement from 6.4 to 7.0, and raising management, team, and strategy scores from 6.8 to 7.4 by the end of 2024.

TicketSwap

Lianne De Vries

People Lead