Case Study: Swapfiets streamlines reviews and builds a culture of continuous feedback with Leapsome

How Swapfiets streamlined their review process and shaped a culture of continuous feedback using Leapsome

Swapfiets, the Amsterdam-based micro-mobility company with 1,300+ employees, needed a better way to manage performance reviews across teams working in offices, warehouses, and retail locations. Its previous process was fragmented, manual, and hard to track, making it difficult to ensure employees received consistent feedback, development support, and proper privacy protections. Swapfiets chose Leapsome’s performance review and engagement tools to replace spreadsheets and GDrive-based processes with a more structured approach.

With Leapsome, Swapfiets implemented a standardized 360-review process, recurring engagement surveys, and clear competency frameworks tailored by seniority level. The result was faster review administration, better privacy, more consistent and honest feedback, and a stronger culture of continuous feedback and development. Leapsome also helped automate annual review cycles, support employees without regular laptop access, and improve clarity for managers and HR, while enabling Swapfiets to run its second review cycle with greater comfort and confidence.

Swapfiets

Victor Tomas

Learning and Development Specialist