Case Study: Truffls achieves a 17-point eNPS increase with Leapsome

How structured feedback processes helped Truffls improve their Employee NPS Score

Truffls, a Berlin-based mobile recruiting platform, was entering a scale-up phase and lacked systematic processes for employee feedback and development. Head of People & Organisation Jeron Bitto selected and rolled out Leapsome’s Performance Management & Employee Engagement platform within his first two months to build scalable people processes and give employees clearer development support.

Leapsome was quickly configured (with Personio integration) to host a custom competency model, 360° reviews, personal development plans, goal tracking, instant feedback/praise and monthly engagement surveys. As a result, Truffls reported measurable improvements using Leapsome, including a 17-point increase in eNPS, a 5 percentage-point rise in Professional Growth and an 8 percentage-point gain in Organizational Fit, with faster implementation and visible leadership buy-in.

Truffls

Jeron Bitto

Head of People & Organisation