Case Study: Picnic improves 360° performance reviews with Leapsome

How Picnic built a professional, scalable, and streamlined 360° performance review process that improved feedback quality

Picnic, the Amsterdam-based online supermarket, needed a more scalable and professional way to run its performance reviews as the company grew to 7,500 employees. Its People Operations team was relying on manual Excel files to collect 360° feedback, which was time-consuming, hard to manage, and created a poor employee experience. Picnic turned to Leapsome for 360° Performance Reviews and employee engagement surveys to replace its legacy process.

With Leapsome, Picnic built a flexible, reusable 360° review workflow using templates, automated reminders, and Slack/email notifications to reduce manual follow-up and errors. The new process improved the quality and quantity of feedback, made review conversations more meaningful, and gave employees a more structured, professional experience. According to Picnic, Leapsome reduced the time needed to manage performance reviews by up to 50% compared with the old Excel-based process.

Picnic

Elise Baeriswyl

People Partner