Case Study: Flink builds a thriving feedback culture and clear career paths with Leapsome

How Flink enabled managers, defined clear career development paths, and built a thriving work culture with the support of Leapsome

Flink, a Berlin-based online grocery and delivery company operating in 100+ cities, was scaling rapidly and needed a better way to manage HR processes across its growing organization. With performance reviews, employee surveys, and other people processes spread across multiple platforms and spreadsheets, the team wanted a more unified, analytics-driven solution. They chose Leapsome for its user-friendly, all-in-one platform, including modules like Reviews, Surveys, Meetings, and Goals.

Leapsome helped Flink roll out a phased implementation in just six weeks, starting with Meetings, Instant Feedback, and Reviews before adding Surveys, Goals, and a Competency Framework. As a result, Flink established regular 360° review cycles, improved feedback culture, streamlined meetings, launched company-wide OKRs, and created transparent career paths and competency matrices for employees and managers. The company also gained better survey insights through analytics and drill-downs, helping drive more consistent employee development and operational efficiency.

Flink

Grace Rattanadit

People Team Lead & Head of Organisational and People Development