Case Study: WakeMed Health & Hospitals achieves 21% additional Cath & EP case minutes and faster scheduling with LeanTaaS iQueue for Operating Rooms

WakeMed Health & Hospitals Added 21% More Case Minutes in Cath and EP Labs

WakeMed Health & Hospitals, a 970‑bed not‑for‑profit system based in Raleigh (the flagship Raleigh Campus is a Level 1 Trauma Center and performed 17,000 Cardiac Cath & EP procedures in 2022), faced fragmented, manual scheduling for its Cath and EP labs—requests arrived by email, fax, and phone with no auditable queue, limited visibility for physician offices, last‑minute bookings, staff burnout, and prolonged patient wait times. WakeMed had already used iQueue for Operating Rooms in perioperative areas with a 15% gain in staffed room utilization and an 11x ROI, and turned to the same LeanTaaS solution for its Invasive Cardiology teams.

In March 2021 WakeMed implemented LeanTaaS’s iQueue for Operating Rooms for the Cath and EP labs, consolidating all open‑time requests into an auditable platform and giving offices real‑time visibility to request available slots. The change boosted productivity—Top 10 physicians delivered 21% additional case minutes versus FY2019—and improved predictability, with EP lab scheduling lead time improving to 6 days, enabling more backfilled cases and greater efficiency under the LeanTaaS solution.

WakeMed Health & Hospitals