Case Study: Wake Forest Baptist Health achieves 25% lower peak wait times and 74% fewer extended‑hours days with LeanTaaS iQueue for Infusion Centers

Wake Forest Baptist Health Reduced Days Over Capacity by 27%

Wake Forest Baptist Health’s Comprehensive Cancer Center, an NCI‑designated center in Winston‑Salem with 35 infusion chairs and 8 private rooms, was consistently operating at capacity with pronounced mid‑day peaks (10am–2pm), frequent waiting‑room overflow, long patient waits, and declining staff and patient satisfaction. To address this, the center partnered with LeanTaaS and its iQueue for Infusion Centers solution.

LeanTaaS deployed iQueue for Infusion Centers to generate optimized scheduling templates using data science and machine learning, smoothing utilization and unlocking capacity for add‑ons and delays. As a result, Wake Forest Baptist Health saw 25% lower waiting times at peak hours, 25% fewer days over capacity, and 74% fewer days requiring extended hours, enabling more predictable schedules and improved patient flow.

Wake Forest Baptist Health