Case Study: University of Tennessee Medical Center Achieves 8% Surgical Growth with LeanTaaS iQueue for Operating Rooms

University of Tennessee Medical Center grows surgical volume 8% with LeanTaaS

The University of Tennessee Medical Center, a 750-bed Level I trauma center, faced challenges in maximizing its 36 operating rooms. Surgeon offices used fragmented, manual workflows like spreadsheets and phone calls to request OR time, leading to unused capacity and inefficient allocation. Without transparent data, block utilization decisions were driven by anecdotes rather than objective metrics. Partnering with LeanTaaS, the medical center sought to transform OR access and implement data-driven capacity management using its iQueue for Operating Rooms platform.

LeanTaaS implemented iQueue for Operating Rooms to provide real-time visibility into available OR time through a streamlined request system. This replaced manual processes and enabled data-driven conversations about capacity. The solution resulted in an 8% increase in surgical case volume over two years without adding new ORs, a 5% increase in staffed room utilization, and a 3x return on investment in one year. It also approved over 9,500 hours of open time requests through its transparent workflows.

University of Tennessee Medical Center