Case Study: Stanford Health Care cuts median wait times 31% and overtime pay 78% with LeanTaaS iQueue for Infusion Centers

Stanford Health Care Reduced Median Wait Times for Infusion Patients by 31%

Stanford Health Care’s Cancer Center, which performs over 65,000 infusions annually across three centers, faced a triangular usage profile with excess capacity in the mornings and evenings, mid-day peaks, long patient wait times, high overtime costs, and suboptimal resource use. To address these challenges, Stanford Health Care partnered with LeanTaaS and piloted the iQueue for Infusion Centers scheduling solution.

LeanTaaS deployed iQueue for Infusion Centers at one of Stanford’s 60‑chair infusion centers, using data science and machine learning to generate optimized scheduling templates that smooth patient flow and improve chair utilization. The pilot produced measurable gains: 31% lower median wait times, 78% lower emergency call-back overtime pay, 17% lower total cost per unit of service, and a 25‑point increase in nursing satisfaction.

Stanford Health Care

Sridhar Seshadri

Vice President, Cancer Services