Case Study: Sidney Kimmel Comprehensive Cancer Center achieves shorter wait times, increased throughput, and fewer late closings with LeanTaaS iQueue

Sidney Kimmel Comprehensive Cancer Center at Johns Hopkins Medicine Increased Daily Infusion Center Volumes by 42%

Sidney Kimmel Comprehensive Cancer Center, part of Johns Hopkins Medicine and delivering roughly 48,000 treatments annually across the Baltimore/DC area, was struggling with operational bottlenecks: 63-minute average midday patient waits at Center #1, running out of chairs 37% of days at Center #2, frequent late closures (>2 hours late 69% of days at Center #3), and staff spending entire days on nurse assignments. To tackle these issues they partnered with LeanTaaS and deployed the iQueue solution.

LeanTaaS’s iQueue was first implemented at three sites and then expanded systemwide, reducing drug and patient wait times, decreasing late closures, and improving throughput. Over four years the Sidney Kimmel Comprehensive Cancer Center achieved a 42% increase in average daily completed volumes at Center #3, a 22% decrease in days running past close at Center #3, and a 30% decrease in average drug wait time at Center #1 after implementing LeanTaaS iQueue.

Sidney Kimmel Comprehensive Cancer Center

Jamie Bachman

Chief Administrative Officer