Case Study: Rush University Medical Center achieves 26% increase in daily completed appointments with LeanTaaS

Rush University Medical Center Expands Capacity to Achieve 26% Increase in Daily Completed Appointments

Rush University Medical Center faced the challenge of launching a new 7th-floor infusion center while maintaining throughput and avoiding staffing or resource shortfalls. To support precise capacity planning and systems integration, Rush partnered with LeanTaaS and used its iQueue for Infusion Centers solution to predict volume, allocate staff, and align the new floor with existing operations.

LeanTaaS implemented predictive capacity planning, AI-generated scheduling templates, seamless iQueue data integration, and hands-on go-live support, enabling Rush to immediately absorb volume from the busy 9th floor. The result: a 26% increase in daily completed appointments, a 16% increase in daily completed patient hours, a 50% reduction in infusion wait time and a 29% reduction in drug wait time, with continuous performance monitoring supporting replication at other sites.

Rush University Medical Center