Case Study: Penn Medicine cuts average wait times 22% and boosts patient volumes 25% with LeanTaaS iQueue

Penn Medicine Increased Infusion Patient Volumes by 25%

Penn Medicine’s Abramson Cancer Center Infusion Suite, which manages over 50,000 infusion visits annually, was struggling with long patient wait times, uneven patient arrivals, and nurses feeling rushed and unable to complete documentation and education. To address these operational challenges, Penn Medicine partnered with LeanTaaS and implemented its iQueue for Infusion Centers solution.

LeanTaaS first piloted iQueue on a 21‑chair fourth‑floor unit to optimize scheduling templates, provide daily management guidance, and diagnose why days went off plan; after strong results the program was expanded to manage 181 chairs across multiple floors. LeanTaaS’ deployment produced measurable improvements: a 25% increase in patient volumes, a 20% increase in patient hours, a 22% reduction in average wait times, and a 13% reduction in average wait time during peak hours.

Penn Medicine