Case Study: Parkview Medical Center achieves faster OR scheduling and optimized operating-room capacity with LeanTaaS iQueue

Parkview Medical Center - Customer Case Study

Parkview Medical Center, a 350‑bed community hospital in Pueblo, CO, faced unreliable OR performance metrics from non‑standard EHR workflows, lacked a mechanism to right‑size block time, and relied on slow phone-based access to open (first‑come, first‑serve) OR time—risking patient loss to nearby markets. To address these challenges, Parkview partnered with LeanTaaS and launched iQueue for Operating Rooms in February 2018 across 12 ORs.

LeanTaaS implemented iQueue’s Analyze, Collect and Exchange capabilities to deliver credible, timely metrics, enable surgeon‑centric block assessment, and create an OpenTable‑style marketplace for open time. In year one Parkview released 15 blocks/month, requested 11 blocks/month, achieved a 21‑day average block release lead time, and reduced minutes from entirely unused allocated blocks by 20%, improving scheduling efficiency and surgeon and patient satisfaction.

Parkview Medical Center

James Caldwell

M.D. Medical Director of Surgical Services