Case Study: Novant Health achieves 43% reduction in average wait times with LeanTaaS iQueue for Infusion Centers

Novant Health Decreased Infusion Patient Wait Times by 40%

Novant Health, a non-profit integrated healthcare network with 15 hospitals and more than 350 physician practices, faced unpredictable appointment demand that created a daily mid-day crunch, long patient wait times, and overworked nurses. To address this, Novant Health partnered with LeanTaaS and piloted their iQueue for Infusion Centers at Presbyterian Medical Center in Charlotte, NC.

LeanTaaS’ iQueue smoothed scheduling so patients arrive at a steadier pace, improved patient flow in a deliberately small waiting room, and reduced nurse burnout while enabling the center to see more patients. The pilot delivered measurable results: a 43% decrease in average wait time, a 40% decrease in peak-hour wait time, 18% fewer patients waiting more than 15 minutes, and a 17% lower average daily peak.

Novant Health

Lisa Rioux

Nurse Manager