Case Study: New York-Presbyterian achieves 55% lower peak wait times and 17% higher patient volumes with LeanTaaS iQueue for Infusion Centers

NewYork-Presbyterian Reduced Average Wait Times by 40%

New York-Presbyterian, home to two leading NCI-designated cancer centers and treating roughly 7,500 new cancer patients annually, was consistently operating at capacity with a peaky utilization profile that produced extended mid-day wait times. To address this, New York-Presbyterian deployed LeanTaaS’s iQueue for Infusion Centers at a 49‑chair infusion center to create optimized scheduling templates.

LeanTaaS applied data science and machine learning in iQueue for Infusion Centers to smooth the utilization curve, maximize patient flow, and improve chair usage with continuously optimized schedules. After implementation by LeanTaaS, waiting times at peak hours fell 55%, average waiting time dropped 40%, and patient volumes rose 17%.

New York-Presbyterian