Case Study: Nebraska Medicine achieves reduced infusion wait times (up to 28%) and increased patient volumes with LeanTaaS iQueue for Infusion Centers

Nebraska Medicine Grew Volume and Kept Infusion Center Wait Times Under 10 Minutes

Nebraska Medicine, which includes the Fred & Pamela Buffett Cancer Center and the Village Pointe infusion center, faced uneven morning/midday workloads, missed nursing breaks, overbooking, and the need to increase patient access and capacity without adding FTEs. To address these challenges they engaged LeanTaaS and implemented iQueue for Infusion Centers to gain scheduling visibility and better manage add‑ons and linked appointments.

LeanTaaS deployed iQueue for Infusion Centers to optimize daily infusion workloads and improve scheduling decisions, resulting in measurable improvements: wait times fell 28% at Village Pointe (average ~8 minutes) and 20% at Fred & Pamela Buffett (average ~7 minutes), scheduled patient volume grew 12% and completed volume grew 8% without adding chairs, and nursing workflows and chair utilization improved—keeping average waits under 10 minutes while increasing throughput.

Nebraska Medicine

Becky Duchman

Ambulatory Infusion/Treatment Services, Heartland Oncology Clinic & Infusion