Case Study: MultiCare boosts OR capacity and utilization with LeanTaaS iQueue for Operating Rooms

MultiCare Reclaimed 20+ Blocks per Quarter and Millions of Dollars in Block Time

MultiCare Health System, a not‑for‑profit Washington state health system with 11 hospitals, faced manual, time‑consuming block management, retrospective data, growing case backlogs, and the need to increase OR access and attract new surgeons. To improve visibility, accessibility, and accountability of OR time—particularly as elective surgeries were disrupted by the COVID‑19 pandemic—MultiCare partnered with LeanTaaS and deployed iQueue for Operating Rooms.

LeanTaaS implemented iQueue for Operating Rooms (integrated with Epic and accessible via web and mobile) to deliver real‑time OR utilization, daily metrics, and streamlined block management that increased surgeon engagement and enabled proactive release and reallocation of OR time. As a result, MultiCare saw a 35% decrease in unused blocks, a 15.2% increase in case volume, and a 12.4% increase in prime‑time utilization, helping the system accommodate growth and manage elective surgery demand during the pandemic.

MultiCare