Case Study: Hendrick Health System achieves 22% faster discharges, 49% reduced ED boarding, and improved patient flow with LeanTaaS

Hendrick Health System Reduced Order to Discharge Time by 22% and ED Boarding Time by 49%

Hendrick Health System, a three-hospital health system with 850 beds and more than 37,000 annual discharges, struggled with limited visibility into discharge barriers, siloed unit workflows, manual communications, and scattered data that prevented sustainable patient-flow improvements. To address these challenges they partnered with LeanTaaS and implemented LeanTaaS’s Inpatient solution to provide real-time insights into daily discharge inefficiencies.

LeanTaaS delivered a centralized, real-time “single source of truth,” automated metric monitoring, and a built-in communication platform that standardized processes, improved collaboration and accountability, and enabled the Throughput Committee to act proactively. As a result, LeanTaaS helped Hendrick Health System achieve measurable gains — a 22% reduction in order-to-discharge time, 49% reduction in ED boarding time, and 39% reduction in patients leaving without being seen — creating sustained capacity improvements and fewer diversions.

Hendrick Health System