Case Study: Enloe Health Regional Cancer Center achieves 53% shorter chair wait times and 44% fewer late closures with LeanTaaS iQueue

Enloe Health Regional Cancer Center Decreased Average Chair Wait Times by 53%

Enloe Health Regional Cancer Center, in partnership with UCSF Helen Diller Family Comprehensive Cancer Center, operates a 28‑chair infusion unit serving Northern California. Facing rising patient volume, the center experienced long patient wait times, mid‑day bottlenecks, scheduling inefficiencies, and frequent days running past close, so they turned to LeanTaaS and its iQueue for Infusion Centers to address these challenges.

LeanTaaS deployed iQueue for Infusion Centers to optimize daily infusion workload and scheduling visibility, resulting in a 53% decrease in average chair wait times (patients now wait under 15 minutes), a 27% decrease in average drug wait times, and a 44% reduction in running‑past‑close occurrences—improvements that increased nurse satisfaction and helped staff leave on time.