Case Study: Community Health Network reduces infusion wait time variability with LeanTaaS

Community Health Network reduces infusion wait time variability by 30% with LeanTaaS

Community Health Network, a community-based health system in Indiana, faced significant operational variability at its 38-chair North Infusion Center. This variability led to inconsistent patient wait times, uneven nurse workloads, and difficulties in managing patient flow. To address these challenges without adding new chairs or staff, the health system partnered with vendor LeanTaaS to implement a solution using its iQueue for Infusion Centers product.

LeanTaaS's solution involved implementing a new Nurse Pull model and a single pooled chair template to break down inefficient scheduling silos. This allowed nurses to select patients when ready, improving workflow and enabling better real-time coordination. As a result, LeanTaaS helped Community Health Network achieve a 30% reduction in infusion wait time variability, a 3% increase in daily completed appointments, and a 9% increase in nurse productivity, all while creating a more equitable and sustainable workflow for the staff.

Community Health Network