Case Study: Texas Oncology–Round Rock achieves 44% increase in appointment volume and 46% higher nurse productivity with LeanTaaS iQueue

AI Scheduling and Port Draw Fast Track Boost Appointment Volume by 44% and Nurse Productivity by 46%

Texas Oncology-Round Rock, an Austin-based infusion center with 65 chairs managing 100+ daily appointments, faced severe morning overcrowding, long patient wait times, disrupted pharmacy workflows, and stressed nursing staff. To address growing patient volumes and unbalanced scheduling, Texas Oncology-Round Rock engaged LeanTaaS in May 2022 and adopted iQueue for Infusion Centers.

LeanTaaS implemented AI-driven scheduling templates and a dedicated port draw Fast Track to smooth patient flow, cohort short procedures, and flex schedules to nurse staffing. The changes delivered measurable gains: a 44% increase in daily scheduled appointment volume without adding chairs, a 46% rise in nurse productivity (average daily appointments per nurse), 21% higher chair utilization, a 23% increase in daily patient hours, plus a 12% combined volume lift and 10% nursing productivity boost from Fast Track — all driven by LeanTaaS.

Texas Oncology-Round Rock

Stephanie D

Nurse Manager