Case Study: Traliant achieves smarter routing and cleaner data with LeanData AI Inference Node

Traliant speeds routing with LeanData’s AI Inference Node in about 1 minute

Traliant, a company facing the challenge of manually triaging unstructured text data like form submissions and call notes that could not be processed by traditional routing automation, turned to LeanData and its AI Inference Node. This solution allows LeanData to bring large language model inference directly into its existing FlowBuilder routing graphs.

The solution implemented by LeanData enabled Traliant to automatically classify, normalize, and score records based on probabilistic reasoning from free-text fields. This resulted in faster, smarter routing, automated data cleanup, and the ability to act on competitive intelligence that was previously invisible. A revenue operations manager at Traliant praised the node for its built-in testing capabilities, which allow them to validate that the model is working correctly before deployment.

Traliant