Case Study: SUSE achieves 70% faster speed to lead with LeanData

How SUSE Improved Speed to Lead by 70% in One Quarter

SUSE, the global open-source software company, was struggling with inconsistent lead routing, poor lead prioritization, and limited visibility into sales activity. SDRs were manually sorting through large lead queues, which slowed response times and caused high-value opportunities to be missed. SUSE turned to LeanData and its LeanData Orchestration platform to help fix these lead management challenges.

LeanData implemented SLA-based routing and priority-based lead handling for SUSE, giving the team better control over response times and global routing changes. The results were strong: speed to lead improved by 70% in one quarter, average time-to-action fell to 2.68 business hours, and 98% of leads were worked the same day. LeanData also enabled SUSE to make global routing updates in just two minutes, improving efficiency and visibility across teams.

Suse

Zach Ziino

Global Operations Lead, Inside Sales