Case Study: State Flower achieves streamlined order management and improved customer service with LeafLink

State Flower simplifies operations and improves customer service LeafLink

State Flower, a California-based packaged flower and pre-rolls brand selling across multiple states, struggled with fragmented systems that caused lost order details, errors, and slow response times. To solve this, they adopted LeafLink to centralize order and customer data and bring sales and fulfillment teams onto a single platform.

LeafLink implemented its order fulfillment flow, CRM, and manual orders features so sales reps could enter off-platform orders, track every customer touchpoint, and provide transparent order statuses. As a result, State Flower established a single source of truth—streamlining fulfillment, improving customer service with faster response times, and enabling reporting across 150+ active ordering customers and 100+ SKUs tracked on LeafLink.

State Flower

Marc Philobos

Director of Distribution & Partnerships