Case Study: Valimail increases eNPS by 23 points with Lattice

Valimail boosts eNPS by 23 points with Lattice

Valimail, a mid-market email security company, faced the challenge of retaining its high-performing, fully remote workforce when limited opportunities for vertical promotion were available. They partnered with the vendor Lattice, specifically using the Lattice Grow product, to embed career development into their culture and provide employees with meaningful growth paths beyond title changes.

Lattice's solution involved implementing Lattice Grow to facilitate career conversations and creating values-aligned development frameworks. This empowered managers to lead growth discussions and fostered a culture of recognition. As a result, Valimail increased its employee Net Promoter Score (eNPS) by 23 points, improved career conversation satisfaction to 87%, and kept voluntary attrition 86% below industry benchmarks, all without increasing headcount. Lattice provided the tools to build a culture where employees choose to stay.

Valimail