Case Study: Nous Group strengthens employee feedback and boosts engagement with Lattice

Strengthening Employee Feedback in Nous Group’s Flat Organizational Structure with Lattice

Nous Group, an international management consultancy of 400+ people operating in Australia, the UK and Canada, faced fragmented, largely manual feedback systems and a reliance on a twice‑a‑year review cycle that didn’t suit its intentionally flat, non‑hierarchical structure. Seeking a scalable people platform and better data to drive decision‑making, Nous Group selected Lattice (Platform w/ Premium Support) to support continuous feedback, onboarding check‑ins and engagement measurement.

Lattice was rolled out in phases over 12 months—migrating biannual reviews, automating new‑hire check‑ins, introducing the Praise Wall, 1:1s and Lattice Engagement, with Customer Success support throughout—centralizing feedback and increasing adoption. The implementation drove measurable gains: technology support ratings rose 22% (3.4→4.4), feedback format/quality rose 10% (3.5→4.0), the first engagement survey achieved an 80% response rate, and perceptions improved (bias +24%, fairness +15%, transparency +12%), giving Nous Group searchable, real‑time insight and scalable HR processes.

Nous Group

Tanya Day

Learning & Performance Manager