Case Study: Rainforest QA achieves a 99.8% performance review completion rate with Lattice

Rainforest QA's Employee Performance Review Best Practices

Rainforest QA, a San Francisco–based on‑demand software QA testing service of about 100 employees, needed a simpler, more reliable performance management platform after a poor experience with their previous vendor (broken integrations, anonymity issues, and a heavy, hard‑to‑use tool). People Coordinator Lauren Yee evaluated options and selected Lattice (Lattice Plan — Platform with Premium Support) because it was simple and easy to use for both admins and employees.

Lattice provided implementation guidance and in‑office training led by their customer success manager, Grant, plus reporting tools and configuration support that Lauren used to import employees, set feature visibility, run trainings, manage peer nominations, and send reminders. The result was a highly successful year‑end review cycle — 531 of 532 reviews completed (99.8% completion) — streamlined manager workflows, and stronger engagement driven by Lattice’s ease of use and support.

Rainforest QA

Lauren Yee

People Coordinator