Case Study: PandaDoc boosts eNPS and engagement with Lattice

PandaDoc improves eNPS by 41 points with Lattice

PandaDoc, a provider of document automation software, faced a significant challenge when its employee Net Promoter Score (eNPS) dropped to -16, signaling a deeper cultural problem. The People team at PandaDoc realized that improving engagement could not be handled by HR alone and required managers across the organization to take a more active role. They turned to the vendor Lattice for a solution using its engagement and performance management products.

By implementing Lattice, PandaDoc empowered its managers with real-time visibility into employee sentiment and custom team views. This provided actionable insights and created greater accountability, enabling managers to respond quickly to feedback and drive meaningful action. As a result of this solution from Lattice, PandaDoc's eNPS dramatically improved from -16 to +25 in less than a year, transforming engagement into a continuous process and building a stronger company culture.

PandaDoc