Case Study: Olo consolidates HR tools and boosts employee development with Lattice

Lattice Helps Olo Consolidate HR Tools and Prioritize Development

Olo, a fast-growing hospitality technology company, needed a better way to manage employee development, performance reviews, engagement surveys, and other people programs as its HR processes became spread across multiple tools. As the company scaled, its People and Culture team wanted a single, easy-to-use platform that could support consistent reviews, individual development plans, and better manager coaching. Lattice was chosen to help centralize these functions.

Using Lattice, Olo launched engagement, onboarding, exit, and DEIB surveys, introduced its first-ever 360-degree performance reviews, and rolled out employee development tools like 1:1s and goals. The results were strong: adoption exceeded expectations, rollout was accelerated after positive executive feedback, and Lattice became Olo’s one-stop shop for people data. Olo also saw Lattice Praise become its highest-trafficked Slack integration, and the company gained more actionable analytics and better-informed manager reviews through consolidated insights in Lattice.

Olo

Kyle Teague

Director of Learning and Development