Case Study: Vantage West Credit Union reduces turnover by 27% with Lattice

How Vantage West Reduced Turnover by 27% by Investing in People With Lattice

Vantage West Credit Union, a mid-market financial services organization, wanted to modernize its performance practices to better support employees, improve engagement, and strengthen retention. The team turned to Lattice for help structuring goals, reviews, and development conversations in a way that better connected individual work to company strategy.

With Lattice’s Goals, 1:1s, Updates, and performance tools, Vantage West created a more integrated people process that supported ongoing feedback, internal mobility, and manager adoption. As a result, Lattice helped the credit union reduce turnover by 27%, while also improving goal setting, increasing one-on-ones, boosting engagement, and reducing employee relations issues.

Vantage West Credit Union

Jennifer Robertson

AVP, Human Resources & Talent Management