Case Study: USAirtours increases sales by 20% with Lattice

How USAirtours Increased Sales by 20% With Lattice

USAirtours, a mid-market hospitality business based in London, needed a better way to manage performance and engagement as it shifted from a traditional office setup to a fully virtual model. With a lean people team of just three supporting 85 employees, the company wanted a more scalable, technology-driven approach to goals, feedback, and HR processes, and turned to Lattice for help.

USAirtours implemented Lattice across Performance, Engagement, Grow, and Goals & OKRs to create clearer alignment, continuous feedback, and more effective people programs. The result was a 20% year-on-year increase in sales, 95% participation in pulse surveys, 80% higher performance review completion, and nearly 100% active manager feedback, showing the measurable impact of Lattice on both employee engagement and business performance.

USAirtours

Guy Novik

Founder and CEO