Case Study: Tide achieves unified people management and improved employee engagement with Lattice

How Tide Is Unifying People Management Operations With Lattice

Tide, a London-headquartered financial services company for small businesses, faced fragmented people-management processes and lacked a consistent performance-review and engagement system as it scaled and shifted to remote work. Lattice had been installed earlier but underused; Tide needed a single, easy-to-use platform to centralize OKR planning, performance and probationary reviews, and engagement surveys to better understand and develop employees.

Tide implemented Lattice—leveraging Lattice Performance, Lattice Grow, weekly pulse surveys and Slack integration—to consolidate people operations and drive adoption. The result: a 20% increase in the share of employees who agree their performance is evaluated fairly, high survey participation enabling rapid rollout of upskilling programs, and one-click visibility into employee sentiment so managers and leadership can act quickly—clear, measurable impact from Lattice.

Tide

Liza Haskell

Chief Administrative Officer