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Case Study: Third Bridge achieves continuous feedback and eliminates annual reviews with Lattice
A Lattice Case Study
How Third Bridge Is Using Lattice to Embrace Continuous Feedback and OKRs to Kill the Annual Review for Good
Third Bridge, a global primary research firm of 900+ employees, needed to scale its performance and feedback processes to match rapid growth. With an outdated annual-review system and a newly adopted OKR framework, VP of People Development Kae Bandoy sought a user-friendly tool that integrated with Slack and could connect feedback to goals — requirements that led them to choose Lattice (Platform w/ Premium Support).
Lattice deployed Goals, Feedback, 1:1s, Praise and a tight Slack integration, enabling Third Bridge to decentralize feedback, embed continuous check-ins, and replace the traditional year-end review with OKR-driven quarterly updates. The rollout improved manager-employee visibility across regions, increased real-time feedback and cross-border collaboration, and gave people ops direct insight into managerial coaching — outcomes driven by Lattice’s UX and responsive product team.
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Third Bridge
Kae Bandoy
VP of People Development