Case Study: NPact boosts employee engagement and reduces turnover with Lattice

How NPact Boosted Employee Engagement and Reduced Voluntary Turnover by 6%

NPact, a Dallas-based software and IT startup, wanted to turn a siloed, low-recognition culture into one rooted in empathy, collaboration, and clearer performance management. Before adding an HR department, employees lacked a formal system for goals, reviews, onboarding, and recognition, which made teamwork and communication difficult.

With Lattice’s Performance, Goals & OKRs, Praise, and onboarding capabilities, NPact relaunched its people processes and won leadership buy-in across the company. Using Lattice, utilization rose to 70%+ in some modules, employee recognition increased by 45.6%, voluntary turnover fell by 6%, and overall employee engagement climbed above 90%.

NPact

Hannah Ortman

Director of Human Resources