Case Study: Government tech firm Nava achieves high engagement and high performance with Lattice

How Nava Balances High Engagement With High Performance

Nava, a 200+ person government‑technology firm based in Washington, D.C., rethinks how public services are delivered. As the company grew and shifted to remote work, VP of People Kim Minnick faced a challenge: Nava’s “Nava‑nice” culture produced abundant praise but not enough candid, developmental feedback. To balance high engagement with high performance, Nava adopted the Lattice Platform with Premium Support.

Using Lattice, Nava implemented a “2x2” cadence (two semi‑annual reviews and two engagement surveys), plus Pulse surveys, 360 performance reviews, Lattice Analytics, OKR visibility, and Slack‑integrated praise. The platform made it easy to collect and filter engagement data by team, manager, and project, enabled transparent action planning, and produced more constructive, “grown‑up” review cycles. Minnick cites less time spent on logistics, more actionable employee data, stronger peer recognition, and that Lattice helped Nava preserve culture and accountability through the shift to remote work.

Nava

Kim Minnick

Vice President of People