Case Study: ZayZoon strengthens engagement and accountability with Lattice

How Lattice Helps ZayZoon Position People and Culture as a Strategic Function

ZayZoon, a financial technology company, was scaling rapidly and needed a better way to manage employee engagement, feedback, and performance as it prepared to double headcount. Its people team was spending hours manually analyzing survey data in Google Docs, and it needed a more strategic solution than a basic HRIS; ZayZoon chose Lattice to support engagement, performance, and goals management.

With Lattice, ZayZoon gained easier access to robust engagement insights, benchmark comparisons, and recurring survey data to track people initiatives over time. The company also used Lattice OKRs & Goals to improve visibility, accountability, and alignment across teams, while one-on-ones became more intentional and consistent. As a result, ZayZoon turned people and culture into a strategic function, strengthened employee connection to company goals, and improved its ability to retain and grow talent.

ZayZoon

Kristen McGill

Chief People Officer