Case Study: Shippo Streamlines Remote Performance Reviews and Engagement with Lattice

How Lattice Helped Shippo Transition to a Remote-First Company

Shippo, a shipping platform that helps e-commerce businesses manage labels, tracking, and returns, needed a better way to support its rapidly growing remote-first workforce. After shifting from a mostly office-based model to distributed work across 30 states, the People team needed a performance system that could handle 360-degree reviews, improve visibility into review progress, and replace a clunky HRIS process. Shippo also wanted to consolidate performance and engagement into one platform, and turned to Lattice.

With Lattice, Shippo rolled out 360-degree reviews, engagement surveys, and 1:1s, giving managers and employees clearer feedback, better alignment, and easier remote collaboration. Lattice made it much simpler to track review completion and send reminders, reducing administrative time by an estimated 50%. Shippo also saw very positive employee feedback on the tool’s ease of use, and Lattice helped the company improve recognition, communication, and overall people programs.

Shippo

Gurbir Dhaliwal

Shippo