Case Study: Agero modernizes performance management with Lattice

How Lattice Helped Agero Modernize its Performance Management

Agero, a technology company supporting 30,000+ drivers daily with roadside assistance and connected vehicle services, needed to modernize its performance management approach. As it expanded and standardized its talent practices, fragmented systems and outdated processes made it harder for managers and employees to have consistent, transparent development conversations. Agero turned to Lattice to support a more modern, user-friendly performance and career development experience.

With Lattice’s platform — including Performance, Grow, Goals & OKRs, 360 feedback, analytics, and integrations — Agero launched its “Grow. Perform. Succeed” program to streamline reviews, career tracks, and ongoing development. Lattice helped Agero achieve a 98% review completion rate, with more than 80% of users now having career tracks in place, while also driving strong 1:1 usage and greater manager coaching.

Agero

Kim Remley

VP of Talent Development