Case Study: Knotel achieves scalable, rigorous performance management and 98.8% review completion with Lattice

How Knotel Practices Performance Management with Lattice

Knotel, a fast-growing commercial real estate company, needed to implement a rigorous, manageable performance management system as it prepared to double in size. Elliot Epstein, Head of People Operations, selected Lattice (Lattice Plan Platform w/ Premium Support) after a market search to replace ad-hoc feedback with structured OKRs, reviews, feedback, and 1:1s.

Lattice delivered a phased implementation with high-touch support—rolling out OKRs first, then feedback, updates, 1:1s, and performance reviews—paired with training and active nudges. The Lattice platform drove strong adoption and measurable impact: Knotel achieved a 98.8% year-end review completion rate, increased regular 1:1s and public recognition, and improved alignment and accountability across the company.

Knotel

Elliot Epstein

Head of People Operations