Case Study: JustAnswer boosts performance reviews, engagement, and OKR visibility with Lattice

How JustAnswer got Buy-In from Employees and Executives with Lattice

JustAnswer, a mid-market professional services company, needed a better way to manage performance reviews, one-on-ones, and OKRs as it scaled to more than 700 employees across multiple offices and remote teams. With Lattice, the company looked for a people success platform that could bring structure and consistency to feedback processes while fitting its culture of goal-setting and employee development.

Lattice implemented tools for 1:1s, Engagement, Performance, and Goals/OKRs, giving JustAnswer visibility into manager check-ins, survey data, and review cycles. The results were strong: a 93% engagement survey participation rate, 90% performance review completion, improved visibility into one-on-ones and OKRs, and stronger executive buy-in thanks to more tangible, data-backed employee feedback.

JustAnswer

Kimberly Nerpouni

VP of Talent Acquisition and People Ops