Case Study: Hub Australia achieves a people-first culture at scale with Lattice

How Hub Australia Prioritizes People-First Culture at Scale

Hub, a premium flexible coworking provider in Australia, was rapidly scaling—growing to 90+ employees across five states and three time zones—and its small HR team outgrew ad hoc processes like Google Docs. To build a people-first culture and support professional development, engagement, goals, and better manager coaching, Hub adopted Lattice (Platform w/ Premium Support) as a centralized people ops system.

Lattice delivered performance reviews, engagement surveys, cascading goals, Praise, and a 1:1 tool that managers embraced, logging over 200 1:1s in a month. Hub reports that 93% of employees have received recognition via Lattice’s Praise feature, managers now have persistent employee records (preventing coaching knowledge loss), 1:1 quality and career conversations have improved, and Lattice’s alerts and people-science resources helped Hub scale its culture and HR maturity.

Hub

Whitney Teluk

HR Training & Impact Lead